Terms of Sales

ARTICLE 1: Designation of the seller

This Website located at the address: ( https://hellolionceau.com/ ) is published by the company Hexagon Online Marketing Ltd, whose head office is located at 22 Lloyd Rd E17 6NR London, registered with Companies House in the United Kingdom under number 10626669 (hereinafter referred to as “Hello Lionceau”).

These General Conditions of Sale (CGV), in force since 03/01/2023, apply to all sales concluded through the Hello Lionceau website.

ARTICLE 2: Acceptance of the General Conditions of Sale

These General Conditions of Sale as well as the prices are expressly approved and accepted by the customer who declares and acknowledges having perfect knowledge of them and therefore waives the right to rely on any contradictory document and, in particular, his own general conditions purchase. The act of purchase entails acceptance of these General Conditions of Sale.

Please note that the photographs, dimensions and texts accompanying the products presented are not contractual.

The fact that Hello Lionceau does not avail itself, at a given moment, of any of these general conditions, cannot be interpreted as a waiver of the right to avail itself subsequently of any of the said conditions.

The customer declares to have the capacity to conclude this contract, the general conditions of sale of which are presented below, that is to say to have the legal majority in his country and not to be under guardianship or curatorship.

ARTICLE 3: Offer

The products offered for sale by Hello Lionceau, appearing on its website, are each the subject of a description mentioning their essential characteristics within the meaning of article L.111-1 of the Consumer Code and can be sold by batch. These offers are valid while they are online.

The photographs illustrating the products presented are used for information purposes only and have no contractual value. Hello Lionceau undertakes to honor orders received within the limits of available stocks.

Product availability

Product offers are valid while stocks last from our suppliers. This availability of Products is normally indicated on the specific Product page.

However, to the extent that the Company does not reserve stock (except in specific cases of Products indicated as pre-order on the Product sheet), placing a Product in the basket does not absolutely guarantee the availability of the Product. Product as well as its price.

ARTICLE 4: Delivery costs and additional costs

Shipping costs vary depending on the amount of your order. This information, which the customer was able to read before ordering, is calculated directly on your order form.

Our packages may come from countries outside Europe in this context, you remain the importer of the product(s) concerned. Any customs duties, other local taxes, import duties or state taxes that may be payable will not be the responsibility of Hello Lionceau. It is your sole responsibility to obtain information from the local authorities and to assume responsibility for the corresponding declarations and payments to the competent authorities and organizations of the country concerned.

In the event of a delivery error on the part of Hello Lionceau, the return and reshipping costs will be the responsibility of Hello Lionceau.

ARTICLE 5: Orders

You can place your orders on our website: https://hellolionceau.com/

In all cases the order will only be prepared after receipt of the corresponding payment.

After having selected your products and having completed the information relating to your identification, you will need to make payment which is made by credit card as a secure payment.

You will need to complete all of the mandatory fields specified on the electronic form. You will be assigned an order number. Clicking on the “VALIDATION OF MY ORDER” button at the end of your order means that you accept the T&Cs without reservation. The data recorded on the Hello Lionceau site constitutes proof of all transactions made with its customers.

Likewise, those recorded by the payment system constitute proof of financial transactions.

The company Hello Lionceau reserves the right not to record a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of difficulty concerning the order received.

In any case, Hello Lionceau reserves the right to cancel any Order from a Customer with whom there is a dispute relating to the payment of a previous Order.

ARTICLE 6: Order confirmation

After recording the order placed, Hello Lionceau sends an order confirmation email to the customer. By keeping this email and/or printing it, the customer has proof of their order that Hello Lionceau recommends that they keep.

Please note: this email confirms that the customer's order has been taken into account by Hello Lionceau and not that the ordered product is available.

The order is taken into account and the delivery time begins to run.

ARTICLE 7: Price

The prices of our products are indicated in euros and excluding taxes, unless otherwise indicated and excluding processing and shipping costs.

The Hello Lionceau site reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the price in force at the time of validation of the order and subject to availability.

Please note: as soon as you take physical possession of the products ordered, the risk of loss or damage to the products is transferred to you.

To the extent that many Products are imported from abroad (outside the European Union), the prices of Products sold through our website are indicated in euros excluding taxes (excluding VAT and excluding customs duties). They are precisely determined on the Product description pages. They are also indicated in Euros excluding taxes (excluding customs duties), unless otherwise indicated, on the Product Order page, and excluding specific shipping costs.

Product prices do not include import VAT, import taxes and customs duties, which must be paid in addition and will be fully payable by the customer, who is liable for this tax as recipient of the product. The prices of the Product(s) do not include the costs of packing, packaging, shipping, transportation, insurance and delivery of the Product(s) to the delivery address.

For all products shipped outside the European Union and/or DOM-TOM, the price is calculated excluding taxes automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable in certain cases. The Company has no control over these rights and amounts.

Payment of taxes:

The Customer is solely responsible for the process of declaring and paying import VAT upon customs clearance of the Product. He may be asked to pay import VAT. To the extent that this tax is not the responsibility of the Company, it cannot be required to reimburse this tax.

For all products shipped outside the European Union and/or DOM-TOM, the price is calculated excluding taxes automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable in certain cases. The Company has no control over these rights and amounts.

They will be the responsibility of the Customer and are their responsibility (declarations, payment to the competent authorities, etc.). The Company therefore invites the Customer to obtain information on these aspects from the corresponding local authorities.


When purchasing, the Customer purchases the product tax free and becomes the importer of the product purchased in his capacity as recipient of the Product.

He is therefore particularly responsible for the import and customs clearance processes of the product with local customs offices. Depending on the price of his order, he may be asked to pay customs duties.

The Customer is solely responsible for the process of declaring customs duties during customs clearance of the Product. These customs duties, which are not invoiced to the Customer by the Company, do not fall within the jurisdiction of the Company. The latter cannot therefore be held responsible for the reimbursement of these rights.

ARTICLE 8: Delivery

Delivery means the transfer to the consumer of physical possession or control of the product. The risks incurred by the products received are transferred to the customer.

Orders are delivered to the address indicated by you, Hello Lionceau cannot be held responsible in the event of you entering an incorrect address (delivery costs will be payable if the consumer has the wrong address delivery and that Hello Lionceau must deliver to a new address).

The customer is required to check the apparent condition of the products delivered (packaging and contents not damaged or damaged, particularly during transport) and the conformity of the quantity of product(s) delivered to the order. Any apparent defect and/or any non-conformity of the quantity of product(s) delivered to the order must be the subject of reservations by the customer to the carrier and be confirmed by the customer, within fourteen days from the date of receipt of the product by the customer, by sending to Hello Lionceau:

Or send an email to customer service at this address: info@hellolionceau.com

The customer must indicate his customer number and order reference on his request.

Failing this, the packaging and products delivered will be deemed to be free of apparent defect(s) and the quantity of products delivered conforms to the order.

The delivery time is indicated during the Order as well as in the Confirmation email. As an indication, the delivery time for France is 10 to 180 days.

In the event that the customer explicitly mentions in writing to drop off their order at their doorstep or with a third party, Hello Lionceau disclaims all liability in the event of theft or deterioration of quality of the products ordered.

In the event of non-compliance with delivery times as provided above, the Customer must notify Hello Lionceau by contacting Customer Services and giving them a reasonable additional period of time to allow Hello Lionceau to identify the cause of the delay. such a delay and provide an appropriate response. In any case, in the event of a delay in delivery not due to a case of force majeure, if Hello Lionceau has not complied within the additional period, the Customer has the possibility of canceling the Order from Hello Lionceau by contacting Customer Service. Upon receipt of this request to cancel the sale, the Customer will be reimbursed within a maximum period of fourteen (14) days.

Any Order paid in whole or in part using a voucher, promotional or reduction voucher or by benefiting from any individual or collective promotional offer, can only be refunded, where applicable, by voucher, promotional voucher or reduction, and/or taking into account said promotional offer.

ARTICLE 9: Cancellation of the order

Cancellation of the order is only possible within 2 hours after placing the order. After this period, cancellation is no longer possible. Upon receipt of this order cancellation request, the Customer will be reimbursed within a maximum period of fourteen (14) days.

ARTICLE 10: Legal guarantees of conformity and hidden defects

As part of the legal guarantee of conformity, the customer benefits from a period of two years from delivery of the product to take action. He can choose between repairing or replacing the product, subject to the cost conditions provided for by article L. 211-9 of the Consumer Code. The customer is exempt from providing proof of the existence of the lack of conformity of the product for twenty-four months, following delivery of the product.

The legal guarantee of conformity applies independently of any commercial guarantee granted by Hello Lionceau.

The activation of this guarantee requires the following conditions to be met:

- The defect must not result from abnormal or non-compliant use of the product.

- The defect must not result from normal wear or aging of the product.

- the returned product conforms to the product that the customer actually received (or came to collect) without damage, modification or intervention of any kind.

Thus, damage resulting from an external cause (fall, shock, etc.), abnormal heat, humidity (rust, salinity, oxidation) or damage resulting from non-compliance with the assembly instructions is excluded from the warranty.

In the event of a lack of conformity of the product, and in application of articles L217-9 to L217-11 of the Consumer Code, the customer has the choice between repair and replacement of the good. If this is impossible or the cost is clearly disproportionate taking into account the value of the goods or the importance of the defect, our company is not required to proceed according to the method chosen by the customer.

Our company, however, undertakes to repair or replace the defective product at no cost to the Customer.

In accordance with current legislation, our company reserves the right to impose on the Customer the cheapest solution for it.

The customer will only be able to have the price of the product returned or part of it reimbursed if the conditions provided for in article L217-10 of the Consumer Code are met, namely:

If the requested solution cannot be implemented within one month following the buyer's complaint (article L217-9 consumer code).

Or if this solution cannot be done without major inconvenience for him given the nature of the property and the use he is seeking.

The customer can decide to implement the guarantee against hidden defects in the item sold within the meaning of article 1641 of the Civil Code. In this case, you can choose between canceling the sale or reducing the sale price in accordance with the provisions of article 1644 of the Civil Code.

ARTICLE 11: Right of withdrawal

From receipt of the products, the customer has a period of 14 clear days to withdraw, without reason or costs with the exception of return costs which will then be his responsibility (unless the exercise of the right withdrawal is due to an error by our company in preparing the order or in the event of implementation of the legal or conventional guarantee) the estimated amount of which varies depending on the type of product and its weight. When the 14-day period expires on a Saturday, Sunday or public holiday, it is extended until the first following working day.

Only the price of the returned product(s) will be refunded as well as the initial shipping costs thereof. This reimbursement will be made as soon as possible and at the latest within 14 days following the date of receipt of the products by our company. Reimbursement of the price of these products will be made according to the initial payment method used by the customer at the time of purchase. No cash on delivery will be accepted for any reason.

This right of withdrawal can only be accepted for products returned no later than 14 days following the customer's decision to withdraw and on the condition of being returned new, complete (in particular with their accessories), in their original condition. original, their original packaging, and can be offered for sale again.

Products returned in particular incomplete, damaged, stained or soiled by the customer will not be taken back.

Thus, any product which has been damaged or whose original packaging has been damaged in conditions beyond its simple opening cannot be refunded.

The right of withdrawal in accordance with article L221-28 paragraph of the Consumer Code is not possible when the product has been personalized according to the customer's specifications.

Before any product return, the customer must have their invoice or delivery slip and contact our customer service by e-mail at the following address: info@hellolionceau.com who will indicate the procedure to follow for faster processing of your file.

The product return and refund procedure is detailed on this page: https://hellolionceau.com/pages/RETURNS .

ARTICLE 12: Exemption from liability

The seller cannot be held liable in the event of non-performance or poor performance of the contract due either to the customer, or to the insurmountable and unforeseeable act of a third party to the contract, or to force majeure within the meaning of the Article 1218 of the Civil Code.

Consequently, in the event of a transport strike, as well as in the event of a strike within our establishments or at our suppliers, as well as in the event of riots, war, attack, lack of materials raw or energy, or for any other case of force majeure, Hello Lionceau may suspend its deliveries, and cancel all or part of the orders in progress, without the customer being able to claim any compensation.

ARTICLE 13: Evidence agreement

The actions carried out by customers on the Site by which they acknowledge accepting documents and other elements applicable within the framework of the Service, in particular these General Terms and Conditions, in particular by checking the corresponding boxes on the Site, demonstrate their consent to the elements concerned and are assimilated to the handwritten signature referred to in article 1341 of the Civil Code and to the conclusion of a contract in electronic form within the meaning of articles 1369-1 et seq. of the French Civil Code.

In accordance with article 1316-2 of the Civil Code, the Customer accepts that the time stamping elements implemented, the processes of the Site or the Application by which he expresses his consent (e.g. by checking the corresponding boxes) , the information and elements exchanged with Hello Lionceau as part of the Service, possibly on a durable medium, in particular elements relating to orders concluded on the Site (e.g. emails, acknowledgments of receipt exchanged), and in general, the all elements created and/or exchanged within the framework of the Service on the Site or the Application (e.g.: proof of connections, computer records and other identification elements), are admissible before the Courts and provide proof of the data , elements and signatures, which they materialize, which they contain, and/or which they express.

ARTICLE 14: Nullity

If one or more provisions of these General Terms and Conditions are held to be invalid or declared as such in application of a law, a regulation or following a decision that has become final by a competent court, the other provisions will retain all their validity. strength and scope. If applicable, Hello Lionceau undertakes to immediately delete and replace said clause with a similar and legally valid clause.

ARTICLE 15: Force majeure

Neither party will have failed in its contractual obligations, to the extent that their execution is delayed, hindered or prevented by a fortuitous event or force majeure.

Will be considered as fortuitous event or force majeure any irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts.

The party affected by such circumstances will notify the other within ten business days of becoming aware of them.

The two parties will then come together, within one month, unless this is impossible due to force majeure, to examine the impact of the event and agree on the conditions under which execution of the contract will be continued.

If the force majeure lasts for more than three months, these general conditions may be terminated by the injured party.

Expressly, the following are considered as force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals:

Blockage of means of transport or supplies, earthquakes, fires, storms, floods, lightning;

The shutdown of telecommunications networks or difficulties specific to telecommunications networks external to customers.

ARTICLE 15: Applicable law

These General Conditions of Sale are governed by French law. These general conditions have been drawn up in French which will be considered, in any event, as the sole language of the parties.

The interpretation and execution of the general conditions, as well as all acts which may be the result or consequence thereof, will be subject to French law, regardless of the place of delivery of the products, the place of placing the order, the nationality of the customer and his address.

In the event of a dispute, an amicable solution will be sought as a priority over any legal action. To this end, the customer is requested to contact our Customer Service at this email address: info@hellolionceau.com

In the event of no amicable resolution of a dispute arising between the parties, the French courts will have sole jurisdiction to hear the matter.