Returns & Refunds

Cancellation of the order is only possible within 2 hours after placing the order. After this period, cancellation is no longer possible. Upon receipt of this order cancellation request, the Customer will be reimbursed within a maximum period of fourteen (14) days.

From receipt of the products, the customer has a period of 14 clear days to withdraw, without reason or costs with the exception of return costs which will then be his responsibility (unless the exercise of the right withdrawal is due to an error by our company in the preparation of the order or in the event of implementation of the legal or conventional guarantee) the estimated amount of which varies depending on the type of product, its weight and the geographical location from the supplier (worldwide). When the 14-day period expires on a Saturday, Sunday or public holiday, it is extended until the first following working day.

Only the price of the returned product(s) will be refunded as well as the initial shipping costs thereof. This reimbursement will be made as soon as possible and at the latest within 14 days following the date of receipt of the products by our company. Reimbursement of the price of these products will be made according to the initial payment method used by the customer at the time of purchase. No cash on delivery will be accepted for any reason.

This right of withdrawal can only be accepted for products returned no later than 14 days following the customer's decision to withdraw and on the condition of being returned new, complete (in particular with their accessories), in their original condition. original, their original packaging, and can be offered for sale again.

Products returned in particular incomplete, damaged, stained or soiled by the customer will not be taken back.

Thus, any product which has been damaged or whose original packaging has been damaged in conditions beyond its simple opening cannot be refunded.

The right of withdrawal in accordance with article L221-28 paragraph of the Consumer Code is not possible when the product has been personalized according to the customer's specifications.

Before any product return, the customer must have their invoice or delivery slip and contact our customer service by e-mail at the following address: who will indicate the procedure to follow for faster processing of your file.